Delete your data
Request closure of your MosaicEarth account or deletion of specific eligible personal data through a verified privacy request.
LAST UPDATED · 24 AUGUST 2026Account deletion is currently handled by email. The platform does not yet offer a self-service deletion button.
1. Send a request
Email privacy@mosaicearth.app from the address associated with your account. Use the subject “Delete my MosaicEarth account” and include your username and whether you want the whole account closed or only specified data removed.
2. Identity verification
We will verify that the request belongs to you. Using the registered email is normally sufficient. Never send a password, full payment-card number or identity document unless the privacy team has first explained a necessary, proportionate and secure verification method.
3. What deletion covers
Where eligible, deletion removes or irreversibly anonymises account profile data, external sign-in links, private projects, private assets, retained source files and associated personal metadata. You can also request correction, export or deletion of a specific item without closing the entire account.
4. Public, shared and acquired assets
Public assets and completed acquisitions require individual review. We may delist a public asset and remove personal profile data while retaining the minimum asset, licence and transaction record needed to preserve rights already granted to acquiring users. Copies lawfully downloaded by other users cannot be remotely deleted from their systems. Shared links may remain accessible until the related asset or MyMosaic is disabled.
5. Information we may retain
Limited billing, tax, fraud-prevention, security, audit, licence and legal-claim records may be retained when required or permitted by law. Backup copies may persist for a limited recovery cycle before being overwritten and are not returned to normal service after an approved deletion.
6. Timing
We acknowledge and respond to valid requests without undue delay and normally within one month. A complex request may legally require an extension; if so, we will explain the reason and expected timing.
7. External sign-in providers
Revoking MosaicEarth in your chosen Google or Microsoft account stops that provider from authorising future sign-ins, but it does not delete the MosaicEarth account or its data. Complete the deletion request above as well.
8. Questions and complaints
See the Privacy Policy for all data-protection rights. If you are not satisfied with our response, you may complain to the Spanish Data Protection Agency (AEPD) or another competent supervisory authority.